Customer service agent - Banking Advisor

Pavas, San José
Publicado hace más de 30 días
Empresa:
Concentrix
Descripción de la Empresa:
Concentrix is a global business process outsourcing company with award-winning expertise in providing our clients with platforms and services to support the customer lifecycle. From locations in the Philippines, China, Costa Rica, Nicaragua, the United States, United Kingdom, India and Japan, our more than 7,000 employees support millions of transactions in multiple languages and countries worldwide. Concentrix Corporation is a wholly-owned subsidiary of SYNNEX Corporation, a Fortune 500 company
Tipo de Contrato:
Tiempo Completo
Experiencia requerida:
1 año
Educación requerida:
Media / Bachillerato
Género:
Indiferente
Cantidad de Vacantes:
50

Descripción de la Oferta de Trabajo

Receive and respond to inbound calls, chats, e-mail and customer messaging requests; gather and verify required information regarding bank accounts, by the moment is going to be primary chat, phone will be added in the future and candidates must know. Is going to be primary costumer service but fraud is going to be added in the future.

Requirements:

HSD
6 months of call center experience with proven chat experience required (contact center chat experience is required).
Call center experience of 6-months to 12-months supporting banking/collections/fraud *preferred
Demonstrated ability to perform basic mathematical functions
Schedule flexibility
Able to rotate shifts as needed with notice
Salario:
₡600 000,00 Mensual

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