Trilingual Technical Support for Call Center - 6am to 3pm

Heredia, Heredia
Publicado hace más de 30 días
Empresa:
Pertec Global Services
Descripción de la Empresa:
Desarrollo de Productos de Software, Outsourcing de TI, Infraestructura en la nube, Colaboración, Mesa de ayuda y Transformación digital.
Tipo de Contrato:
Tiempo Completo
Experiencia requerida:
1 año
Educación requerida:
Técnico
Género:
Indiferente
Edad:
18 a 90 años
Cantidad de Vacantes:
4

Descripción de la Oferta de Trabajo

We are looking for call center agents with experience providing technical support.

In this role you will be able to have contact with business customers and assist them technically via telephone or chat. You will have to solve technical problems related to resetting passwords, Outlook email configuration, support for portals, applications and pages.

Requirements:
1 year of experience in technical support (desired).
1 year of experience in call center (desired).
Knowledge or experience in VPN, printers, hardware, Office, Outlook, password resets, phone registration, issues with platforms or other applications.
Advanced English (85%).
Advanced Portuguese (85%)
Knowledge in Windows.

Perks:
Birthday off.
Private medical plan.
Referral bonuses.
Top Performance recognition.
Discounts with affiliated universities, financial companies and hotels.

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