Sr Colllector

Description:

The Senior Collector role is located in Costa Rica and under the direction of the Order to cash. This role is responsible for performing simple to moderate credit analytics and collection activities for manufacturing retail business units.

Responsibilities:
Evaluate and approve order releases based on established authority levels
Perform vigorous collections efforts of customer account balances while maintaining customer relationships
Complete customer account reconciliations with moderate financial impact
Contact external customers as we as credit/store personnel to clarify or obtain additional information to accurately complete the collection
Works with other departments, outside providers, internal customers, and external clients to resolve issues or improve process, and ensure understanding by all parties
Maintain delivery of service levels and generate and communicate results on same
Participate as a member of medium sized projects providing recommendations for continuous improvement
Use excellent verbal and written communication skills to build strong relationships, share recommendations and knowledge to multiple audiences including cross functional teams, internal customers, external clients, and management
Select tools and approach for work assignments and projects
Work with field and sales management regarding strategic and sensitive customer issues

Requirements:
At least 2 years of relevant work experience Collections and Credit
Bachelor’s degree in accounting, business administration or related career
Advanced English
Excel and SAP experience