Billing Agent

Billing Agent For Bill Gosling

Responsibilities
• Price inquiries and bill discrepancies for protection and/or maintenance plan.
• Price inquiries and bill discrepancies for rental products.
• Service installation charge disputes (e.g., pipe installation, parts, etc.).
• Account issues (e.g., product not billed, bill corrections, incorrect bill, update contact information).
• Landlord tenant transfers and billing issues.
• Offers / promotions not being applied (e.g., Protection Plan).
• Billing adjustment (e.g., apply credit).
• Payment inquiries (e.g., how to make payment, payment due date, how to sign up for pre-authorized payment).
• Deceased Customer.
• Residential and commercial portfolios.
• Setup pre-authorized payments (credit card or pre-authorized debit).
• Product cross-sells.
• Enrolling Customers on e-billing.
• Billing overall inquiries, including summary requests for historical data.
Qualifications
• Excellent organizational, analytical, and problem-solving skills
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to work independently and remotely while maintaining effective communication with team members and clients.
• Experience with invoicing software would be a plus.
• Exceptional customer service skills and ability to handle difficult conversations.
• Bilingual in English minimum B2 English level
• Experience in customer service is ideal but not mandatory.
• This is a new client account, so the ability to adapt to new processes and changes is a must.