Rooms Division Manager

We are searching for a Rooms Division Manager responsible for overseeing and managing the daily operations related to the rooms in a hotel. This role is crucial in ensuring that guests have a comfortable and high-quality lodging experience.

Responsabilities:

Front of House Management:

Ensure proper supervision and management of front-of-house operations through close collaboration with Guest Services managers.
Promote and monitor the adherence to service standards to guarantee customer satisfaction and operational efficiency in arrivals, departures, special situations, and guest requests.
Monitor sales and report commissions for each area under management.
Housekeeping Management:

Develop procedures and manage the housekeeping department, including laundry, maids, and public areas, in collaboration with the Housekeeping Supervisor.
Ensure the cleanliness, orderliness, and aesthetic quality of all hotel and resort areas.
Conduct inspections and visits to various hotel areas to ensure that quality, service, and presentation standards are met in all areas under your supervision.
Ensure the proper management of room inventory and general linen inventory (laundry).
Promote the correct management of room and laundry assets and consumables.
Coordination with Maintenance:

Work closely with the maintenance department to report and resolve maintenance issues to ensure the good condition of the facilities.
Participate in the direction and organization of room standards and renovation processes.
Budget Management: Managing the budget allocated to the rooms division, ensuring efficient use of resources without compromising service quality.

Planning and Reporting: Developing work plans, team performance reports, and analysis of room occupancy and turnover for the hotel’s upper management.

Requirements

Bachelor’s Degree in Business Administration or Hospitality Management or a related field.
Over 3 years of experience in relevant positions is required, along with experience in team leadership and operations management.
English Level B2+